STEP 1. PLEASE JOIN US.
STEP 2. YOU CAN ORDER AFTER LOGGING IN.
STEP 3. BUY THROUGH PAYPAL SERVICE ON OUR WEBSITE.
・PAYMENT・
・ORDER STATUS・
YOU CAN CHECK THE STATUS OF YOUR ORDER AT ANY TIME BY CLICKING ON THE MY ACCOUNT IN THE UPPER RIGHT CORNER OF THE WEBSITE.
・SHIPPING・
ONCE YOUR ORDER IS COMPLETE, YOUR ORDER WILL BE PROCESSED WITHIN 1-3 BUSINESS DAYS.
WORLDWIDE SHIPPING TAKES 7 TO 15 BUSINESS DAYS AND MAY BE DELAYED DEPENDING ON LOCATION AND INVENTORY STATUS.
WE ARE USING DHL AS OUR SHIPPING COMPANY.
YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AS SOON AS YOUR ORDER IS COMPLETED.
WORLDWIDE SHIPPING TAKES 7 TO 15 BUSINESS DAYS AND MAY BE DELAYED DEPENDING ON LOCATION AND INVENTORY STATUS.
WE ARE USING DHL AS OUR SHIPPING COMPANY.
YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AS SOON AS YOUR ORDER IS COMPLETED.
・THE DELIVERY CHARGE・
SHIPPING COSTS ARE BASED ON PACKAGE WEIGHT.
FREE SHIPPING IS AVAILABLE FOR OVER $500
(HOWEVER, CUSTOMS DUTIES ARE IMPOSED BY THE CUSTOMER. DETAILS ARE SHOWN ON THE TAX BOARD BELOW.)
FREE SHIPPING IS AVAILABLE FOR OVER $500
(HOWEVER, CUSTOMS DUTIES ARE IMPOSED BY THE CUSTOMER. DETAILS ARE SHOWN ON THE TAX BOARD BELOW.)
・TAX・
WE ARE NOT SURE ABOUT THE TAXES BECAUSE IT DEPENDS ON THE COUNTRY.
TO MAKE SURE, PLEASE, CONTACT WITH THE CUSTOMS IN YOUR COUNTRY.
IF YOU REJECT THE PACKAGE, WE CAN REFUND THE ITEMS EXCEPT THE SHIPPING FEE.
・ SHIPPING FEE = FIRST SHIPPING FEE + RETURN SHIPPING FEE
PLEASE PAY THE TAX WITHIN TWO WEEKS OF THE ARRIVAL OF THE GOODS AT THE DHL CENTER.
IF THE PAYMENT IS NOT MADE WITHIN TWO WEEKS, WE DEFINE IT AS A REJECT ITEM.
TO MAKE SURE, PLEASE, CONTACT WITH THE CUSTOMS IN YOUR COUNTRY.
IF YOU REJECT THE PACKAGE, WE CAN REFUND THE ITEMS EXCEPT THE SHIPPING FEE.
・ SHIPPING FEE = FIRST SHIPPING FEE + RETURN SHIPPING FEE
PLEASE PAY THE TAX WITHIN TWO WEEKS OF THE ARRIVAL OF THE GOODS AT THE DHL CENTER.
IF THE PAYMENT IS NOT MADE WITHIN TWO WEEKS, WE DEFINE IT AS A REJECT ITEM.
RETURNS & EXCHANGES
RETURNS ARE AVAILABLE WITHIN 7 CALENDAR DAYS AFTER DELIVERY OF THE PRODUCT.
PLEASE MAKE SURE TO CONTACT WITH GED CS TEAM FIRST (csteam.ged@gmail.com)
BEFORE SENDING THE PACKAGE OR REQUEST RETURN IN OUR WEBSITE.
WE DO NOT HAVE A RESPONSIBILITY OF LOSS IF THERE IS ANY PACKAGE WITHOUT NOTICE.
PLEASE MAKE SURE TO CONTACT WITH GED CS TEAM FIRST (csteam.ged@gmail.com)
BEFORE SENDING THE PACKAGE OR REQUEST RETURN IN OUR WEBSITE.
WE DO NOT HAVE A RESPONSIBILITY OF LOSS IF THERE IS ANY PACKAGE WITHOUT NOTICE.
・RETURN & REFUND・
IT IS NOT POSSIBLE TO EXCHANGE YOUR PURCHASED PRODUCT WITH A DIFFERENT PRODUCT.
YOU HAVE TO RETURN THE RECEIVED PRODUCT AND ORDER A NEW ONE. YOU CAN BE REFUNDED FOR THE RETURN OF THE PURCHASED GOODS IN ACCORDANCE WITH OUR RETURN POLICY.
FOR EXCHANGE/RETURN, PLEASE MAKE SURE THAT YOUR REQUEST IS RECEIVED AT OUR CUSTOMER SERVICE TEAM WITHIN 7 DAYS AFTER RECEIPT OF THE PRODUCT.
THE PRODUCT FOR RETURN MUST ARRIVE AT THE HEAD OFFICE WITHIN 14 DAYS FROM THE DATE OF YOUR REQUEST BEING RECEIVED AT OUR CUSTOMER SERVICE TEAM.
IT USUALLY TAKES 3 TO 4 BUSINESS DAYS FOR THE HEAD OFFICE TO CHECK THE RETURNED GOODS AND TO PROCESS YOUR REQUEST FOR THE RETURN OF THE GOODS.
PLEASE CHECK ALL PRODUCTS IMMEDIATELY AFTER RECEIPT. PLEASE CONTACT CONTACT US WITHOUT DAMAGING THE PACKAGING AND BARCODE.
IN THE CASE OF EXCHANGE/RETURN DUE TO A SIMPLE CHANGE OF MIND, THE CUSTOMER MUST BEAR THE ROUND-TRIP SHIPPING CHARGES OF THE PRODUCT(INCLUDING CASES OF COLOR EXCHANGE/SIZE EXCHANGE).
IF YOUR REQUEST FOR RETURN IS NOT RECEIVED WITHIN THE RETURN REQUEST PERIOD (TO BE RECEIVED WITHIN 7 DAYS AFTER RECEIPT OF THE PRODUCT)
IF THE PRODUCT IS DAMAGED DUE TO REASONS FOR WHICH THE CUSTOMER IS RESPONSIBLE (E.G., SIGNS OF HAVING BEEN WORN BY CUSTOMER OR CONTAMINATION BY COSMETICS)
IF THE MERCHANTABILITY OF THE PRODUCT IS COMPROMISED DUE TO THE PACKAGE BEING OPENED OR PACKAGING BEING DAMAGED (REPAIR/LAUNDRY)
IN THE CASE OF UNDERWEAR/BIKINI/LEGGINGS/SOCKS, IT IS NOT POSSIBLE TO EXCHANGE/RETURN.
THE FOLLOWING ARE NOT CONSIDERED TO BE DEFECTS.
COLOR DIFFERENCES DUE TO DIFFERENCES IN MONITOR RESOLUTION
DIFFERENCES IN WASHING FOR DENIM PRODUCTS
BITS OF UNTIDY THREAD IN THE CASE OF PRINTING ON CLOTH, THE ARRANGEMENT AND POSITION OF PATTERNS MAY DIFFER DEPENDING ON THE CUTTING AND SEWING OF THE FABRIC.
YOU HAVE TO RETURN THE RECEIVED PRODUCT AND ORDER A NEW ONE. YOU CAN BE REFUNDED FOR THE RETURN OF THE PURCHASED GOODS IN ACCORDANCE WITH OUR RETURN POLICY.
FOR EXCHANGE/RETURN, PLEASE MAKE SURE THAT YOUR REQUEST IS RECEIVED AT OUR CUSTOMER SERVICE TEAM WITHIN 7 DAYS AFTER RECEIPT OF THE PRODUCT.
THE PRODUCT FOR RETURN MUST ARRIVE AT THE HEAD OFFICE WITHIN 14 DAYS FROM THE DATE OF YOUR REQUEST BEING RECEIVED AT OUR CUSTOMER SERVICE TEAM.
IT USUALLY TAKES 3 TO 4 BUSINESS DAYS FOR THE HEAD OFFICE TO CHECK THE RETURNED GOODS AND TO PROCESS YOUR REQUEST FOR THE RETURN OF THE GOODS.
PLEASE CHECK ALL PRODUCTS IMMEDIATELY AFTER RECEIPT. PLEASE CONTACT CONTACT US WITHOUT DAMAGING THE PACKAGING AND BARCODE.
IN THE CASE OF EXCHANGE/RETURN DUE TO A SIMPLE CHANGE OF MIND, THE CUSTOMER MUST BEAR THE ROUND-TRIP SHIPPING CHARGES OF THE PRODUCT(INCLUDING CASES OF COLOR EXCHANGE/SIZE EXCHANGE).
IF YOUR REQUEST FOR RETURN IS NOT RECEIVED WITHIN THE RETURN REQUEST PERIOD (TO BE RECEIVED WITHIN 7 DAYS AFTER RECEIPT OF THE PRODUCT)
IF THE PRODUCT IS DAMAGED DUE TO REASONS FOR WHICH THE CUSTOMER IS RESPONSIBLE (E.G., SIGNS OF HAVING BEEN WORN BY CUSTOMER OR CONTAMINATION BY COSMETICS)
IF THE MERCHANTABILITY OF THE PRODUCT IS COMPROMISED DUE TO THE PACKAGE BEING OPENED OR PACKAGING BEING DAMAGED (REPAIR/LAUNDRY)
IN THE CASE OF UNDERWEAR/BIKINI/LEGGINGS/SOCKS, IT IS NOT POSSIBLE TO EXCHANGE/RETURN.
THE FOLLOWING ARE NOT CONSIDERED TO BE DEFECTS.
COLOR DIFFERENCES DUE TO DIFFERENCES IN MONITOR RESOLUTION
DIFFERENCES IN WASHING FOR DENIM PRODUCTS
BITS OF UNTIDY THREAD IN THE CASE OF PRINTING ON CLOTH, THE ARRANGEMENT AND POSITION OF PATTERNS MAY DIFFER DEPENDING ON THE CUTTING AND SEWING OF THE FABRIC.
・RETURN PROCEDURE・
UPON RECEIPT OF YOUR REQUEST FOR RETURN, OUR CUSTOMER SERVICE TEAM WILL EMAIL YOU A DHL RETURN LABEL AND INVOICE.
PLEASE PLACE THE GOODS IN THE ORIGINAL BOX THAT YOU RECEIVED AT THE TIME OF DELIVERY, REMOVE ALL OTHER LABELS ON THE OUTSIDE OF THE BOX.
ATTACH THE RETURN LABEL AND COMMERCIAL INVOICE, AND SEAL THE BOX.
PLEASE PREPARE THE RETURN BOX AS ABOVE SO THAT THE SHIPPING COMPANY CAN COLLECT THE GOODS RIGHT AWAY UPON VISITING YOU.
PLEASE PLACE THE GOODS IN THE ORIGINAL BOX THAT YOU RECEIVED AT THE TIME OF DELIVERY, REMOVE ALL OTHER LABELS ON THE OUTSIDE OF THE BOX.
ATTACH THE RETURN LABEL AND COMMERCIAL INVOICE, AND SEAL THE BOX.
PLEASE PREPARE THE RETURN BOX AS ABOVE SO THAT THE SHIPPING COMPANY CAN COLLECT THE GOODS RIGHT AWAY UPON VISITING YOU.
・REFUND PROCEDURE・
ONCE THE RETURN OF THE PRODUCT HAS BEEN COMPLETED, THE REFUND WILL BE MADE INTO THE SAME PAYMENT METHOD AS THE ONE YOU USED AT THE TIME OF PURCHASE
IN THE CASE OF A RETURN DUE TO A SIMPLE CHANGE OF MIND, THE ORIGINAL SHIPPING CHARGES WILL BE DEDUCTED FROM THE AMOUNT OF REFUND.
DEPENDING ON THE PROCESSING TIME OF THE BANK OR CREDIT CARD COMPANY, IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE REFUND TO BE COMPLETED.
IN THE CASE OF A RETURN DUE TO A SIMPLE CHANGE OF MIND, THE ORIGINAL SHIPPING CHARGES WILL BE DEDUCTED FROM THE AMOUNT OF REFUND.
DEPENDING ON THE PROCESSING TIME OF THE BANK OR CREDIT CARD COMPANY, IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE REFUND TO BE COMPLETED.
